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Media Pending Error in Premiere Pro CC: Causes and Solutions


How to Solve Media Pending Error in Premiere Pro CC




If you are a video editor, you might have encountered the media pending error in Premiere Pro CC. This error shows up as a yellow box on your clips, indicating that something is wrong with the data of your video files. It can be very annoying and frustrating, especially when you are working on a tight deadline.




media pending adobe premiere pro cc serial number



Fortunately, there are some ways to fix this error and get back to editing smoothly. In this article, we will explain what causes the media pending error, how to resolve it, and how to avoid it in the future. We will also show you how to find your serial number for Premiere Pro CC, in case you need to activate, reinstall, or upgrade your product.


What Causes the Media Pending Error?




The media pending error is usually caused by one of these reasons:


  • Your video files are corrupted or damaged.



  • Your video files are incompatible with Premiere Pro CC.



  • Your video files are located in a different folder or drive than where Premiere Pro CC expects them.



  • Your video files are missing or deleted.



  • Your video files are not fully imported or rendered.



  • Your computer is running out of memory or disk space.



  • Your Premiere Pro CC preferences or cache are corrupted.



To find out the exact cause of the error, you can check the Properties panel of the clip that shows the error. You can also try to play the clip in another media player or import it into another project.


How to Resolve the Media Pending Error?




Depending on the cause of the error, there are different solutions that you can try. Here are some of the most common and effective ones:


1. Disable and Re-Enable the Clip




This is the simplest and quickest solution that you can try first. It works by refreshing the connection between Premiere Pro CC and the clip.


To do this, follow these steps:


  • Place the playhead over the clip that shows the media pending error.



  • Select the clip by clicking on it.



  • Right-click on the clip and uncheck Enable from the menu. This will disable the clip.



  • Right-click on the clip again and check Enable. This will re-enable the clip.



You can also select all the clips in the timeline by pressing Ctrl+A or Cmd+A and do the same thing. This will disable and re-enable every clip in the sequence.


If this works, you should see the yellow box disappear and your clip play normally.


2. Add a Cut or Adjust the Duration




Sometimes, making a minor change to the clip or the timeline can trigger Premiere Pro CC to read the data of your video files correctly. You can try adding a cut or adjusting the duration of your clip by one frame.


To add a cut, follow these steps:


  • Place the playhead over the clip that shows the media pending error.



  • Press Ctrl+K or Cmd+K to cut the clip. Or click on the Razor tool and click on any part of that clip to make a cut.



  • Don't change any of the timing and be careful when you continue editing that there is a cut there.



To adjust the duration, follow these steps:


  • Select the clip that shows the media pending error.



  • Zoom into the timeline with Ctrl++ or Cmd++ and drag the end of the clip out by just one frame.



  • Zoom back out with Ctrl+- or Cmd+- and try playing the clip again.



These small edits might be enough to fix the error without affecting your video quality or timing.


3. Clear Media Cache




Premiere Pro CC stores temporary files in a folder called Media Cache. These files help speed up your editing process by allowing Premiere Pro CC to access your video files faster. However, sometimes these files can get corrupted or outdated, causing errors like media pending.


To clear media cache, follow these steps:


  • Close Premiere Pro CC if it is open.



  • Navigate to Edit > Preferences > Media Cache (Windows) or Premiere Pro > Preferences > Media Cache (Mac).



  • Click on Delete Unused to delete all unused cache files.



  • Click on OK to confirm.



  • Reopen Premiere Pro CC and import your video files again.



This should clear any corrupted cache files and make Premiere Pro CC read your video files correctly.


How to Avoid Media Pending Error?




To prevent media pending error from happening again, here are some tips that you can follow:


  • Make sure your video files are compatible with Premiere Pro CC. You can check Adobe's website for supported file formats and codecs . If your video files are not compatible, you can use a converter tool like Adobe Media Encoder to convert them into a compatible format before importing them into Premiere Pro CC.



  • Make sure your video files are located in a folder or drive that is accessible by Premiere Pro CC. Avoid moving, renaming, or deleting your video files after importing them into Premiere Pro CC. If you need to move them, use File > Project Manager to copy them along with your project file.



  • Make sure your computer has enough memory and disk space to run Premiere Pro CC smoothly. You can check your system requirements here . If your computer is running low on resources, you can close other programs, delete unnecessary files, or upgrade your hardware.



  • Make sure your Premiere Pro CC preferences and cache are updated and not corrupted. You can reset your preferences by holding down Alt (Windows) or Option (Mac) while launching Premiere Pro CC. You can also clear your cache regularly as explained above.



How to Find Your Serial Number for Premiere Pro CC?




If you need to activate, reinstall, or upgrade your Premiere Pro CC product, you might need to find your serial number. Your serial number is a 24-digit numeric code that identifies your product license. Here are some ways to find it:


  • If you purchased from Adobe.com or registered your product online , sign in at https://account.adobe.com/products . In Registered products , note down the serial number for your app.



  • If you purchased a Student or Teacher Edition , you may have received a serial number or a redemption code . See Serial numbers , redemption codes , and product codes Student & Teacher editions for more details.



  • If you purchased from a store or online retailer , you may have received a redemption code or a serial number via email or on an insert card inside the box . See Redemption code help for more details.



  • If you purchased as a volume license , you can find your serial number on Adobe Licensing Website . Once you find it , register your product online .



If you have an invalid or revoked serial number , contact Adobe Customer Care for assistance .


Conclusion




The media pending error in Premiere Pro CC can be annoying and frustrating , but it can be fixed with some simple solutions . We hope this article has helped you resolve this error and avoid it in future projects . We also hope you have learned how to find your serial number for Premiere Pro CC , in case you need it . Happy editing !


4. Relink Media Files




If the media pending error is caused by missing or moved video files, you can try to relink them manually. This will help Premiere Pro CC locate the correct files and restore the connection.


To relink media files, follow these steps:


  • In the Project panel, right-click on the clip that shows the media pending error and select Link Media.



  • In the Link Media dialog box, click on Locate.



  • Browse to the folder or drive where your video files are stored and select the file that matches the clip.



  • Click on Open to relink the file.



  • Repeat this process for any other clips that show the error.



You can also use the Link Media dialog box to relink multiple clips at once. To do this, select all the clips that show the error and click on Locate. Then, find one of the files and click on Open. Premiere Pro CC will automatically relink the rest of the files if they are in the same folder or drive.


5. Update or Reinstall Premiere Pro CC




If none of the above solutions work, you might need to update or reinstall your Premiere Pro CC product. This will ensure that you have the latest version of the software and that there are no bugs or glitches that cause the media pending error.


To update Premiere Pro CC, follow these steps:


  • Open Adobe Creative Cloud desktop app and sign in with your Adobe ID.



  • Click on Updates in the left sidebar.



  • Find Premiere Pro CC in the list of apps and click on Update.



  • Wait for the update to finish and restart your computer.



To reinstall Premiere Pro CC, follow these steps:


  • Open Adobe Creative Cloud desktop app and sign in with your Adobe ID.



  • Click on Apps in the left sidebar.



  • Find Premiere Pro CC in the list of apps and click on More actions (three dots).



  • Select Uninstall from the menu and confirm.



  • Wait for the uninstallation to finish and restart your computer.



  • Go back to Adobe Creative Cloud desktop app and click on Install next to Premiere Pro CC.



  • Wait for the installation to finish and restart your computer.



Note: Before you update or reinstall Premiere Pro CC, make sure you have your serial number ready. You can find it using one of the methods explained above. You might need to enter it during the installation process or when you launch Premiere Pro CC for the first time.


6. Convert Video Files




If the media pending error is caused by incompatible video files, you can try to convert them into a format that Premiere Pro CC can handle. You can use a converter tool like Adobe Media Encoder to do this.


To convert video files, follow these steps:


  • Open Adobe Media Encoder and sign in with your Adobe ID.



  • Click on Add Source and browse to the folder or drive where your video files are stored. Select the files that you want to convert and click on Open.



  • Choose a preset from the Preset Browser panel. You can use one of the default presets or create your own custom preset.



  • Click on Output File and choose a destination folder for your converted files.



  • Click on Start Queue to begin the conversion process.



Once the conversion is done, you can import your converted files into Premiere Pro CC and see if the error is gone.


7. Contact Adobe Customer Care




If none of the above solutions work, you might need to contact Adobe Customer Care for assistance. They can help you troubleshoot the issue and provide you with more information and guidance.


To contact Adobe Customer Care, follow these steps:


  • Go to https://helpx.adobe.com/contact.html .



  • Select Premiere Pro CC from the list of products.



  • Select your issue category and subcategory.



  • Click on Contact Us at the bottom of the page.



  • Choose your preferred method of contact: chat, phone, or forum.



  • Provide your details and describe your issue as clearly as possible.



Adobe Customer Care will respond to your request as soon as possible and help you resolve the media pending error.


Conclusion




The media pending error in Premiere Pro CC can be a frustrating and annoying problem that can affect your editing workflow and quality. However, it can be solved with some simple and effective solutions that we have shared in this article. We hope that these solutions have helped you fix this error and avoid it in the future. We also hope that you have learned how to find your serial number for Premiere Pro CC, in case you need it for activation, reinstallation, or upgrade. If you have any questions or feedback, feel free to contact us or leave a comment below. Happy editing! 4e3182286b


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